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Play Paws - Frequently Asked Questions


FAQ

Q: Can I meet the team and see the facilities before sending my dog?
A: Yes. Before taking you on as a client, we will invite you and your dog to PlayPaws so that you can see the facilities and see how things work and how happy the dogs are at the day care centre.  No dog will be allowed into PlayPaws without having a thorougher behavioural assessment before hand, this is how we can ensure that our PlayPaws dogs are all well socialised and friendly.

Q: Will my dog be supervised at all times?
A: Yes. Your dog will be under constant supervision by our team of experienced pack leaders at PlayPaws, and will NEVER be left unattended.

Q: What happens when it rains or is too cold for my dog to be outside?
A: The great thing about PlayPaws is the size of our centre. We have large indoor purpose designed areas so the dogs can run around all day tiring themselves out but keeping themselves clean at the same time.

Q: Do I need to book in the same days each week?
A: Yes. There is a minimum booking of 1 day per week on an ongoing basis. This ideally needs to be the same day each week, however it is possible to add additional days as required.

Q: I have a puppy, can he come to PlayPaws?
A: Yes. PlayPaws welcomes new puppies to our pack. We are the perfect environment for your puppy to grow and socialise. We accept puppies from as young as 12 weeks old or once they are out of their vaccination period, we have a special area - Puppy Paws just for the little ones where they can learn, play and socialise correctly before moving out into the main doggy areas. We can advise on all aspects of puppy care and can help you find a puppy from a respected and professional dog breeder. Please get in touch to find out more.

Q: What happens if my dog doesn’t get on with another dog?
A: PlayPaws is extremely strict in only accepting social dogs. This ensures all of the dogs are happy in one another’s company, so it is unlikely your dog will not get on with another dog. In fact, the dogs usually form their own social groups with dogs at the centre who enjoy similar activities! However, sometimes as with people dogs may dislike another dog, if this happens we just keep them apart.

Q: Do you only accept well-trained dogs?
A: No. In fact, one of the reasons people choose PlayPaws is that we often help with training. Many owners will notice an improvement in their dog's behaviour after attending PlayPaws. However; we only accept social dogs that have no history of aggression, if any type of aggression is seen whilst at PlayPaws the dog will be expelled.  All of the dogs that attend PlayPaws are given basic training during the day as a matter of cause and this is included in the daily price.

Q: What happens in an emergency?
A: First we will assess the situation and call you to discuss. If we can’t get hold of you and urgent medical attention is required, we will take your dog to your nominated veterinary practice or, depending on the circumstance, the nearest veterinary practice.

Q: Can my dog stay at the Day Care Centre overnight?
A: No. Dogs cannot stay at PlayPaws overnight. If you require this service, we can offer a pet sitting or boarding service. Please get in touch to find out more.

Q: Do you offer day care on the weekends and bank holidays?
A: No, at present PlayPaws only operates from Monday-Friday 7.30am-6pm 

Q: Do I have to bring my dog every day for the whole day?
A: Our customers and their dogs have varied needs and we are happy to accommodate them. So, you can bring your dog in on any schedule that works for you – from everyday of the week to one day per week. However, in order to keep your dogs place at PlayPaws you need to bring them in at least once per week and ideally on the same day of the week.

Q: Don’t the dogs fight?
A: We are very strict about who we let into PlayPaws and any dog that has a history of aggression will not be allowed to come to the centre and any aggression seen whilst at PlayPaws the dog will be suspended or expelled and referred onto see Marie our behaviourist.  Our dogs get along remarkably well and dogs are very social creatures and, generally, love other dogs and people. However, dogs are animals and do occasionally get into fights, even dogs that normally play together very well. Our staff are very alert to that possibility and will generally stop a disagreement before it gets to the fight stage. One of the wonderful things about dogs is that they can have disagreements, and the next minute, be best friends again. 

Q: Do any of the dogs ever get hurt?
A: Again, dogs are animals, and, therefore, not completely predictable. Occasionally, there is an injury, most often the result of rough play. This is a little more difficult to monitor because we want them to play and have fun, but we do our best to slow things down if it looks like someone is getting too rough.

Q: Does my small dog have to play with the big dogs?
A: We have a group of small dogs each day that play together in a special enclosed area however; some of our small dogs prefer to play with the big ones. We do our best to accommodate each dog’s special needs and preferences.